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support@gatherthefamily.com

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Browse our FAQ and guides for quick answers to common questions.

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We typically respond within 24 hours during business days.

Common Questions

How do I import my existing family tree?
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You can import GEDCOM files from the Upload GEDCOM page after logging in. We support GEDCOM 5.5 and 5.5.1 formats from most genealogy software.
Is my family data private?
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Yes, your family tree is private by default. Only you and people you explicitly invite can see your data. We never share or sell your information.
Can I export my data?
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Absolutely! You can export your entire family tree in GEDCOM format at any time. Your data belongs to you.
How do I invite family members to collaborate?
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From your tree settings, you can invite family members by email. They will receive an invitation to create an account and join your tree.
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